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Terms of Use

These Terms of Use ("Terms") govern the use of the MasterQR platform (masterqr.tr, panel.masterqr.tr and all related pages and QR addresses — the "Service") provided by MasterQR ("MasterQR", "we"). Anyone who creates an account or uses the Service ("User") accepts these Terms.

1. Service provider

Legal name

MasterQR

Phone

0533 693 61 18

Website

https://masterqr.tr

2. Scope of the Service

MasterQR is a cloud software service (SaaS) that connects a business's physical locations to digital content through dynamic QR codes and modules such as QR menu, surveys and live polls, smart links, Wi-Fi and reservations. Module scope and plan limits (QR codes, branches, users, scans, storage) are published on the website and in the panel and may be improved over time.

3. Account and security

• The User is responsible for keeping registration details accurate and up to date.
• The User keeps the account password and two-factor tools confidential; actions taken from the account are attributed to the account holder.
• The User manages the roles (owner, admin, editor, etc.) given to their team.
• The User must inform us immediately of any suspected unauthorised access.

4. User content and obligations

• All content such as menus, prices, allergens, images, texts and links belongs to the User, who is responsible for its accuracy and legal compliance (including price display, allergen disclosure, advertising and intellectual property).
• Unlawful, misleading or harmful content, malware, phishing or content infringing third-party rights is prohibited; such content or QR codes may be taken down and the account suspended.
• Attempts to disrupt the security or operation of the Service (unauthorised scanning, excessive load, reverse engineering, quota circumvention) are prohibited.

5. Personal data

MasterQR is the data controller for the User's account data; see the Privacy Notice. For data the User collects from its own guests through the Service (e.g. reservation names and phone numbers, survey answers), the User is the data controller and MasterQR acts as processor, processing such data only to provide the Service, on the User's instructions and within the published retention periods.

6. Fees, trial and payment

• New accounts start with a 14-day free trial; if no plan is chosen, the account continues on the free Starter plan and no data is deleted.
• Paid plans are purchased in 30-day periods. Prices are shown on the website and in the panel; for businesses in Türkiye prices include 20% VAT.
• Payment is taken by card through the PayTR secure payment infrastructure; MasterQR never sees or stores card details.
• Purchases are subject to the separately accepted Pre-Contract Information Form and Distance Sales Agreement. Plans do not renew automatically; automatic renewal, if offered, applies only with the User's separate explicit consent.
• Price changes apply to new periods; the price of a paid period does not change.

7. Service continuity

We take reasonable care to provide the Service securely and without interruption; planned maintenance is announced in advance where possible. To the extent permitted by law, our liability for interruptions caused by internet infrastructure, third-party services or force majeure is limited to the fee paid for the relevant period. We are not liable for indirect damages, loss of profit or consequences of data loss; data is backed up daily.

8. Intellectual property

The MasterQR software, design, brand and logo belong to MasterQR. During the subscription the User receives a non-transferable, non-exclusive licence to use the Service for its own business. User content remains the User's; the User grants MasterQR the permissions needed to host and display it as part of the Service.

9. Termination and deletion

• The User may close the account from the panel at any time; refunds for a paid period follow the Cancellation and Refund Policy.
• MasterQR may suspend the account or terminate the agreement in case of a serious breach of these Terms.
• The User can export its data from the panel. When the account is closed, data is deleted or anonymised, subject to legal retention obligations.

10. Changes

These Terms may be updated. Significant changes are announced in the panel and/or by email; the current text is published on this page. Continued use after a change means acceptance; material changes against the User do not apply until the end of a paid period already in progress.

11. Governing law and disputes

These Terms are governed by the laws of the Republic of Türkiye. For disputes between merchants, the Istanbul (Central) Courts and Enforcement Offices have jurisdiction. Users who are consumers may apply to the consumer arbitration committee or consumer court of their place of residence or of the transaction under Law No. 6502.

12. Contact

Contact: 0533 693 61 18

Last updated: 09.10.2026 · This translation is for information; the Turkish text prevails.